Question 1

Can I return a product?

Accepted Answer

Yes, you can return an unopened product within 7 days of receiving it. It has to be in its original packaging and unused.

Question 2

How does a return work?

Accepted Answer

Write to us at hello@nomiandyou.com with your order number and the reason for the return. We'll send you the return instructions and the address to send it to.

Question 3

Which products can't be returned?

Accepted Answer

Opened cosmetic products can't be returned for hygiene reasons. Products bought in a promotion with a discount of more than 50% can't be returned or refunded either.

Question 4

Do you cover the return costs?

Accepted Answer

If the product arrived damaged or we sent the wrong one, we cover the return costs. If you return a product because you changed your mind, the costs are on you.

Question 5

When will I get my refund?

Accepted Answer

Refunds are processed within 5 to 7 working days after we receive the returned product. The money goes back through the same payment method you used.

Question 6

How do I order from NOMI?

Accepted Answer

Ordering is easy! Choose the product you like, add it to your cart and follow the checkout steps. You can order as a guest without registering, or create an account to keep track of your orders more easily.

Question 7

Which payment methods do you accept?

Accepted Answer

We accept debit and credit cards (Visa, Mastercard) through the secure cPay system, as well as cash on delivery. All online transactions are protected with SSL encryption.

Question 8

Is it safe to pay online?

Accepted Answer

Absolutely! We use cPay, a certified payment processor by Casys. Your card details are never stored on our server. The whole process is protected with bank-level security.

Question 9

Will I get an order confirmation?

Accepted Answer

Yes! Right after you order, you'll get a confirmation by email with your order details, the payment method you chose and the expected delivery time. You can also follow your order in your account.

Question 10

Can I cancel my order?

Accepted Answer

Yes, you can cancel your order as long as it hasn't been shipped yet. Contact us at hello@nomiandyou.com or through the contact form as soon as possible.

Question 11

How much does delivery cost?

Accepted Answer

Delivery is free for all orders anywhere in North Macedonia.

Question 12

How long does delivery take?

Accepted Answer

Delivery usually takes 1 to 3 working days for orders within North Macedonia. In the larger cities (Skopje, Bitola, Ohrid) it's most often the next working day. Smaller places can take up to 3 working days.

Question 13

Do you deliver outside North Macedonia?

Accepted Answer

For now we only deliver within North Macedonia. We're working on expanding into the region, so follow us on social media for news!

Question 14

How can I track my order?

Accepted Answer

Once your order is on its way, you'll get an email with a tracking link. You can also follow its status in your account on nomiandyou.com.

Question 15

Which courier delivers my order?

Accepted Answer

We work with Mailbox and ELS, two of the most reliable courier services in North Macedonia, with wide coverage across the whole country.

Question 16

Are your products original?

Accepted Answer

Absolutely! All products come directly from the official distributors and brands. We guarantee that every product is 100% original.

Question 17

Are the products tested on animals?

Accepted Answer

No! All the brands we work with are Cruelty-Free certified. No product is tested on animals, and this is one of our core criteria when we choose brands.

Question 18

Are the products safe for sensitive skin?

Accepted Answer

Most of our products are formulated with gentle, natural ingredients that suit sensitive skin. Every product has a detailed ingredient list, so check it before you buy, or contact us for a recommendation.

Question 19

What is the shelf life of the products?

Accepted Answer

All products have a shelf life of at least 6 to 12 months from the moment you buy them. The date is marked on every product.

Question 20

How should I store the products?

Accepted Answer

Keep them in a cool, dry place, away from direct sunlight. Organic products can be more sensitive to heat, so follow the instructions on the packaging.

Question 21

Where can I see a product's ingredients?

Accepted Answer

Every product on nomiandyou.com has a detailed tab with all its ingredients (the INCI list). Our ingredient library also explains each ingredient in detail.

Question 22

Do the products contain allergens?

Accepted Answer

The ingredient list is on every product. If you have specific allergies, please contact us before you buy and we'll help you choose a safe product.

Question 23

What certificates do your products have?

Accepted Answer

Our products hold leading international certificates: Certified Organic, COSMOS Organic, COSMOS Natural, Vegan, Cruelty-Free (PETA), Halal and Reef-Friendly.

Question 24

Who issues these certificates?

Accepted Answer

The certificates are issued by recognized international bodies such as Australian Certified Organic (ACO), PETA, Halal Accreditation Authority Australia and other independent organizations.

Question 25

How do you choose brands and products?

Accepted Answer

Every brand goes through a strict evaluation: we check certificates, ingredients, production practices and ethical standards. We personally test every product before we add it to our range.

Question 26

Does organic mean less effective?

Accepted Answer

Quite the opposite! Modern organic cosmetics use advanced formulas that are just as effective as conventional products, but without harmful chemicals. Science and nature go hand in hand.

Question 27

Are you planning to add new brands?

Accepted Answer

Yes! We're always researching and evaluating new brands. Follow us on Instagram (@nomiandyou) for the latest additions to our collection.

Frequently asked questions

Returns and refunds

Orders and payment

Delivery

Products and ingredients

Certificates and how we choose

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